Important Info

Discount Codes

We offer various promo codes throughout the year, especially for first-time customers! Currently, HELLO25 is active, but it can only be applied to full-priced collections and products. If a discount is used on already discounted items, the order will be automatically refunded by our system.

Majority of our products come with care instructions and instruction of usage. We do not take responsibility for the misuse of products or damages during transportation. 

Processing/Shipping

Once an order is placed it will take 7-12 business days for your order to be processed. Postage times cannot be predicted especially during busy periods such as Christmas. Please understand that once your order has been shipped it is completely out of our hands. If you have an issue with delivery please contact our main courier Australia Post. Keep in mind ordering express does not fasten the processing time, it simply means once shipped it will arrive quicker.

Standard Postage:

  •  7 -12 business days processing time 
  • Expected postage time of 2 - 8 business days 

Express Postage 

  • 7 -12 business days processing time
  • Expected postage time of 1- 4 business days 

URGENT PROCESSING 

All orders placed under the URGENT options means that orders will be PROCESSED within 2-3 business days. This does NOT mean express postage or include postage/delivery time.

Choosing Urgent Express (express postage) means your order will be processed within 2-3 business days and shipped through express postage.

Add to order 

If you haven't received your tracking number via email or text message this means your shipping label is yet to be printed. If your label has not been printed and you'd like to add an item to your order please contact us and we can arrange payment without having to pay twice for shipping.

Custom orders

Custom designs for car diffusers, budget binders or signs are accepted via email, instagram or facebook. As a small business we cannot stock every fragrance for our diffusers and candles. If you have particular scent your'e after please contact us and we'll see what we can do.

Pick Ups

We do offer local pick up from Harrington Park. Please contact us prior to placing your order if you wish to pick up. Pick ups need to be schedule at least 48 hours in advance. Please keep in mind we are a one woman show, with a family and other commitments. For this reason we DO NOT have pick ups available during the weekend. - Orders must be placed externally through Facebook, Instagram or TIKTOK

Refunds, exchanges & returns 

All sales from The Aesthetic Cove are final. We do not offer refunds, exchanges, or returns if product descriptions were not read thoroughly. However, if you have any concerns about your order, please feel free to reach out to us.

For most of our products, we provide mock-ups before production. Therefore:

  • Refunds are not available once an order has been placed or materials have been cut.
  • We do not offer refunds if you change your mind or fail to pick up your order.

Please review product descriptions carefully, as we do not accept refunds or returns.

Outdoor signages

Our outdoor signages are made using outdoor vinyl and are protected against the varying climatic conditions. 

Car diffusers 

A diffuser care card is provided with each and every diffuser order. The safety plastic cap must be replaced after refreshing your diffuser. Ensure the lid is kept tight at all times to avoid leakages and damages to surrounding areas. If temperatures reach of 30 degrees celsius remove the diffuser and place in a cooler sealed area. We do not take responsibility for the incorrect use of the car diffuser.

Soy wax candles 

All our candles are made with the highest quality of natural soy wax which is a non toxic ingredient. Ensure the first burn time is at least 2 hours to avoid candle tunnelling. After each burn, ensure to remove the black soot at the wick of the candle to avoid black smoke when the candle is lit. For further safety instructions, please read the warning label under the candle. We are not responsible for incorrect use of this product.