Important Info
Discount Codes
We run promo codes throughout the year, especially for first-time customers. Any code that is currently running is announced on our site and to our email subscribers. Codes can only be applied to full-priced collections and products. If a discount is used on already discounted items, the order will be automatically refunded by our system. Codes also exclude custom orders/requests or alterations to product that are not online.
Majority of our products come with care instructions and instruction of usage. We do not take responsibility for the misuse of products.
Processing/Shipping
Once an order is placed it will take 5-10 business days for your order to be processed. Postage times cannot be predicted especially during busy periods such as Christmas. Once your order has shipped, delivery is with our main courier Australia Post, and your tracking number shows where it is. If anything goes wrong in transit, contact us first and we will help you sort it out. A piece that arrives damaged is remade or refunded (see Refunds, exchanges & returns below). Keep in mind ordering express does not fasten the processing time, it simply means once shipped it will arrive quicker.
Standard Postage:
- 5-10 business days processing time
- Expected postage time of 2-8 business days
Express Postage
- 5-10 business days processing time
- Expected postage time of 1-4 business days
URGENT PROCESSING
All orders placed under the URGENT options means that orders will be PROCESSED within 2-3 business days. This does NOT mean express postage or include postage/delivery time.
Choosing Urgent Express (express postage) means your order will be processed within 2-3 business days and shipped through express postage.
International Customs Duties & Fees
All international orders placed with The Aesthetic Cove may be subject to customs duties, import taxes, and fees once the shipment reaches the destination country. These charges are determined and collected by the customs office in your country and are the sole responsibility of the customer.
The Aesthetic Cove has no control over these charges and cannot predict what they may be, as customs policies vary widely between countries. We are not responsible for any delays, additional costs, or packages held by customs as a result of these fees.
By placing an order, you agree that any such duties, taxes, or fees must be paid by you, the customer, and acknowledge that The Aesthetic Cove bears no responsibility for covering or reimbursing these costs.
Add to order
If you haven't received your tracking number via email or text message this means your shipping label is yet to be printed. If your label has not been printed and you'd like to add an item to your order please contact us and we can arrange payment without having to pay twice for shipping.
Custom orders
Custom designs for car diffusers, budget binders or signs are accepted via email, instagram or facebook. As a small business we cannot stock every fragrance for our diffusers and candles. If you have particular scent you're after please contact us and we'll see what we can do.
Pick Ups
We do offer local pick up from our Sydney studio. Please contact us prior to placing your order if you wish to pick up. Pick ups need to be scheduled at least 48 hours in advance. Please keep in mind we are a one woman show, with a family and other commitments. For this reason we DO NOT have pick ups available during the weekend. Orders must be placed externally through Facebook, Instagram or TikTok.
Refunds, exchanges & returns
If we get it wrong, we fix it. If your order arrives faulty, damaged in transit, or different to what you ordered, contact us within 5 days of receiving it and we will remake or refund it. A photo is all we need.
Change of mind. Because your names and wording are cut into the piece, we cannot resell it, so we are unable to offer refunds or exchanges for change of mind once production has started. We engrave exactly what you type, so please check your spelling before you order.
We provide digital mock-ups before production on acrylic signage. Engraved gifts such as keyrings, bag tags and plaques are not proofed.
Your rights under Australian law. Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage.
Car diffusers
A diffuser care card is provided with each and every diffuser order. The safety plastic cap must be replaced after refreshing your diffuser. Ensure the lid is kept tight at all times to avoid leakages and damages to surrounding areas. If temperatures reach of 30 degrees celsius remove the diffuser and place in a cooler sealed area. We do not take responsibility for the incorrect use of the car diffuser.
Soy wax candles
All our candles are made with the highest quality of natural soy wax which is a non toxic ingredient. Ensure the first burn time is at least 2 hours to avoid candle tunnelling. After each burn, ensure to remove the black soot at the wick of the candle to avoid black smoke when the candle is lit. For further safety instructions, please read the warning label under the candle. We are not responsible for incorrect use of this product.