The information we collect

Information you give us:

• Your name, email address, phone number, and shipping and billing addresses.
• Order details, including the personalisation you ask for and any names, photos, logos or artwork you upload.
• Messages you send us by email, contact form or social media.
• Payment details, which you enter at checkout. These go straight to our payment providers. We don't see or store your full card number.

Information we collect automatically when you visit:

• Your device and browser type, approximate location, and the pages you view on our site.
• Cookies and similar tracking that help the site work, remember your cart, and measure how our store and ads are performing.

How we collect it

We collect information directly from you when you order, sign up, or get in touch. We also collect some automatically through cookies and tracking tools, and we receive limited information from service providers who help us run the store, such as our payment and shipping partners.

Why we use your information

• To make, process and deliver your order, and to send order updates.
• To take payment and help prevent fraud.
• To answer your questions and provide support.
• To send marketing, such as new products and offers, but only if you've opted in. You can unsubscribe any time.
• To run, improve and secure our website, and understand what our customers like.
• To meet our legal and tax obligations.

Marketing and how to opt out

If you sign up to our list or check the marketing box at checkout, we may email you about products, restocks and offers through our email platform. Every marketing email has an unsubscribe link, and you can opt out at any time. Opting out of marketing doesn't stop the necessary emails about an order you've placed.

Cookies and tracking

Our site uses cookies and similar tools for a few reasons: to keep the site and your cart working, to understand how people use the store, and to measure and show relevant ads. This can include tools from providers like Google, Meta (Facebook and Instagram) and TikTok, and a currency converter that uses your approximate location to show prices in your local currency. You can control or clear cookies in your browser settings, though some parts of the site may not work as well without them.

Who we share information with

We don't sell your personal information. We share it only with the service providers we need to run the store, and only so they can do their job for us. These include:

• Shopify, which powers our online store and checkout.
• Payment providers who process your payment securely.
• Shipping and fulfilment carriers who deliver your order.
• Email and marketing tools we use to send updates and offers.
• Review, analytics and advertising providers that help us improve the store and reach the right people.

We may also share information if the law requires it, or to protect our rights, our customers or our business.

Where your information is stored

Some of our providers, including Shopify, store and process data on servers outside Australia, such as in the United States. Where that happens, we take reasonable steps to make sure your information is handled with appropriate protection. If you order from outside Australia, your information is handled the same way.

How we keep your information safe

We take reasonable steps to protect your information, and we work with established providers like Shopify that maintain their own security measures. No website or online service can promise perfect security, so we can't guarantee it, but we treat your information with care and only keep it as long as we need it.

How long we keep it

We keep your information for as long as you're a customer and for as long as we need it to run the business, handle any issues with your order, and meet our legal and tax obligations. After that, we remove or de-identify it.

Your privacy rights

You can ask us to:

• access the personal information we hold about you,
• correct it if it's wrong or out of date,
• delete it, where we're able to,
• stop sending you marketing.

Just email us and we'll help. If you're shopping from the UK, Europe or California, you may have additional rights under your local laws, such as the right to access or erase your data, and we'll honour those where they apply.

Children

Our store isn't aimed at children, and we don't knowingly collect information from anyone under 16. If you think a child has given us their information, let us know and we'll remove it.

Other websites

Our site and emails may link to other websites, like our social media. We're not responsible for how those sites handle your information, so it's worth reading their privacy policies too.

Changes to this policy

We may update this policy as our business or the law changes. The version on this page is the current one, and we'll update the date at the top when we make changes.

Contact us and complaints

If you have a question about your privacy, want to access or correct your information, or want to make a complaint, email us at admin@theaestheticcove.com and we'll get back to you within one business day. If you're in Australia and you're not happy with how we've handled a privacy concern, you can also contact the Office of the Australian Information Commissioner at oaic.gov.au.