Shipping & Returns
We want your order to arrive beautifully and on time.
Australian Shipping
- Standard 5-10 business days, after dispatch
- Express 2-4 business days, after dispatch
- Urgent express options available on request
International Shipping
- Tracked worldwide shipping available
- 10-21 business days estimated delivery, after dispatch
- Customs duties and taxes are the buyer's responsibility
Returns & Exchanges
- Personalised items are final sale
- Damaged or incorrect items replaced at no cost
- Contact us within 5 days of receiving your order
Australian Delivery Details
Every item is made to order in our Sydney studio and dispatched within 5 to 10 business days. Processing time is separate from shipping time, so please add the two together when estimating arrival.
Need it by a specific date? Message us before you order and we will tell you honestly whether we can make it.
| Service | Estimated Delivery | Cost |
|---|---|---|
| Standard Parcel Post | 5-10 business days | Calculated at checkout |
| Express Post | 2-4 business days | Calculated at checkout |
Local Pick Up
Our business is proudly based in Harrington Park, Sydney. Local pick up is available, however pick up orders must be arranged directly with us by email or direct message through Instagram or Facebook, and cannot be ordered through our website.
International Delivery Details
We ship to most countries worldwide using tracked international services.
Returns, Damages & Order Issues
Because every item we make is custom made and personalised for you, we are unable to accept change of mind returns. Please check your spelling carefully before ordering, as we engrave exactly what you submit, including typos.
Damaged or incorrect items are replaced at no cost. Contact us within 5 days of receiving your order.
Still have questions?
Our team is happy to help.